Deputy Director of Quality Management

About the role

The Division of Behavioral Health and Recovery of the Illinois Department of Human Services is hiring a Deputy Director of Quality Management in Springfield, IL. The position organizes, plans, executes, controls and evaluates the ongoing monitoring of quality-of-life and quality-of-care outcomes for individuals receiving services at State-Operated Psychiatric Hospitals, and develops the structure and productivity indicators for staff who provide quality monitoring.

Key responsibilities

• Serve as Deputy Director of Quality Management and as a policy-making official.
• Act as the IDHS point of contact for concerns raised by hospitals with the Office of Inspector General, Equip for Equality, Guardianship and Advocacy, Human Rights Authority, accreditation and certification agencies, community partners and the Office of the Auditor General.
• Design data collection systems to gather quality indicators, report outcomes, analyze trends, review critical incidents and monitor corrective processes.
• Monitor problem-solving strategies when challenges affect patient safety.
• Provide administrative direction and supervision to professional staff involved in quality improvement policies, procedures and strategies.
• Act as full-line supervisor and primary liaison with the IDHS Agency Safety Office.

Required profile

• Master's degree in social work from an accredited school of social work.
• Four years of progressively responsible clinical or administrative experience in a public or private mental health service organization related to quality management or improvement.
• Valid and current Clinical Social Worker license issued by the Illinois Department of Financial and Professional Regulation.
• Ability to travel, pass the IDHS background check and a drug screen, and comply with revolving-door restrictions and the Statement of Economic Interest requirement.

Preferred qualifications

• Five years of experience with accreditation and certification bodies such as The Joint Commission or CARF.
• Five years of experience developing, maintaining and managing quality assurance methods and processes.
• Five years of experience organizing, administering and evaluating services in a multi-disciplinary operation.
• Five years of experience formulating and implementing policy for individuals transitioning to community settings.
• Five years of experience developing and evaluating data systems for performance indicators.
• Five years of supervisory experience, including assigning work, guiding subordinates, recommending counseling or discipline, training staff and approving time off.

What we offer

• Anticipated salary of $11,600-$13,600 per month ($139,200-$163,200 per year).
• Pension program and competitive group insurance (health, life, dental, vision).
• 12 paid sick days, 13 paid holidays, 10-25 vacation days and 3 personal business days.
• Flexible schedules where available, 12 weeks of paid parental leave and deferred compensation program.
• Optional pre-tax programs, GI Bill benefits for veterans and a 5% salary differential for bilingual positions.

Applicants are asked to submit a detailed resume or CV through the online application. The position is full-time, Monday to Friday, 8:30 am to 5:00 pm, with a 1-hour unpaid lunch, and is fully in the office.