Deal Desk Operations Analyst

About the role

Eve builds AI-powered legal technology for plaintiff law firms, helping them handle more cases and recover more for clients. The Deal Desk Operations Analyst bridges commercial strategy and operational execution, turning pricing, packaging, products, approvals and commercial policies into scalable business processes, systems and workflows. The role works closely with RevOps, Finance, Product, Engineering, Legal and Customer Success to run the quote-to-cash lifecycle efficiently.

Key responsibilities

• Assist administering and maintaining the CPQ platform, including product catalog, pricing, quote templates, approval rules and integrations.
• Manage daily Deal Desk operations: quote creation, pricing validation, approval routing, product configuration and exception handling.
• Turn pricing, packaging, product and policy changes into scalable system configurations and workflows.
• Maintain data integrity across CPQ, CRM and billing systems so quoted, booked and invoiced values align.
• Build operational and executive reports on KPIs, cycle time, SLA performance, exceptions, quote accuracy, renewals and retention.
• Support renewal and expansion operations with accurate data, forecasting inputs and repeatable processes.
• Partner with Sales, Finance, Legal, Revenue Operations, Product, Engineering and Customer Success to resolve issues and advance deals.
• Maintain process documentation and enablement materials for Sales and Customer Success.
• Implement automation and AI-powered tools that improve quoting, approvals, data validation, reporting and efficiency.

Required profile

• Three or more years of experience in Deal Desk, Sales Operations, Renewals Operations, Revenue Operations or a related B2B SaaS function.
• Experience managing quoting, pricing validation, approval routing, product configuration and commercial exceptions.
• Ability to turn manual processes into scalable, automated workflows.
• Strong communication and cross-functional partnership skills, able to manage competing priorities and make sound decisions in ambiguous situations.

Required skills

• Hands-on experience with CPQ platforms, preferably DealHub, and CRM systems such as HubSpot or Salesforce.
• Analytical and financial skills: deal modeling, KPI reporting, margin analysis, discount governance and revenue recognition principles.
• Knowledge of SaaS retention metrics: gross revenue retention, net revenue retention, renewal forecasting, retention and expansion.

What we offer

• US salary range of $110,000-$150,000, plus equity.
• 401(k) program with employer matching.
• Health, dental, vision and life insurance, plus short and long term disability.
• Commuter benefits, workplace setup reimbursement and telecomm stipend.
• Flexible time off and holidays, quarterly team gatherings, and in-office perks for in-office employees.