Daytime Ticket Specialist Supervisor

About the role

Legends Global is hiring a Daytime Ticket Specialist Supervisor in Wichita, Kansas, covering the day shift from 9am to 6pm. The supervisor oversees part-time ticketing specialists at INTRUST Bank Arena and other venues, following Legends Global policies and applicable laws. The role also includes serving as manager on duty for the Orpheum box office during events.

Key responsibilities

• Train, plan, assign and direct the work of part-time ticketing specialists.
• Organize communication and event information for multiple venues so ticket specialists and phone operators can process transactions effectively.
• Manage ticket requests for employee club orders, group orders, donations, employee comps and marketing trade/comp.
• Open the INTRUST Bank Arena and Orpheum box offices during scheduled hours and act as manager on duty during events at the Orpheum.
• Reconcile ticketing transactions across venues daily, including cash deposits and vault reconciliation.
• Provide prompt customer service, answering email inquiries and web form requests, and handle box office questions independently of box office management.
• Work independently and as part of a team, with regular attendance; other duties as assigned.

Required profile

• High school diploma or GED, some college preferred; box office experience desired.
• Two to five years of professional work experience.
• Supervisory and cash handling experience.
• Ability to speak, read and write English.
• Flexibility to work flexible hours, including nights, weekends and holidays when events occur.
• Physical demands: walking, climbing stairs, lifting up to 30 lbs, counting coins and currency, and operating a two-way radio.

Required skills

• Proven experience with Microsoft Office, Word and Excel.
• Ability to operate a computerized ticketing system, telephone, copier and fax machine.
• Customer relations, problem solving and clear oral and written communication.
• Rapid, accurate calculation of financial transactions and multitasking.