Customer Support & Sales Agent (Ecommerce)

About the role

OSA is looking for a proactive, detail-oriented and computer-savvy Customer Support Agent to work directly with a client, a New York-based wholesale distributor of school supplies, educational materials, office products and general merchandise. The ideal candidate has hands-on experience answering customer questions, making cold calls and managing order processes, and can work efficiently in a fast-paced environment.

Key responsibilities

• Answer customer questions about orders, product availability and general concerns by email and online platforms
• Provide shipping updates, tracking information and delivery status
• Process and follow up on customer orders
• Generate and send accurate billing invoices
• Manage order inquiries and customer service requests on Amazon Seller Central and eBay
• Handle Amazon customer service cases, including order issues, returns and refunds
• Make outbound cold calls to prospects and follow up with existing or potential clients
• Maintain records of communications, orders, calls and invoices
• Use Excel and other digital tools to organize information and track daily activities

Required profile

• Previous experience with Amazon Customer Service is mandatory
• Experience making cold calls and handling outbound customer or sales calls
• C1 English and Spanish proficiency (bilingual)
• Strong organization, attention to detail and time management
• Excellent verbal and written communication skills
• Ability to multitask and stay accurate under pressure

Required skills

• Amazon Seller Central and eBay
• Microsoft Excel
• Email and other online platforms

What we offer

• Diverse and exciting projects in a supportive, collaborative environment
• Weekly payments
• Weekends off
• Annual performance salary review with increases of up to 10%
• Growth opportunities