Customer Support Representative

About the role

We are looking for a Customer Support Representative to join Veriforce’s global team. You will be the primary point of contact for contractors using our CompliancePro platform, delivering timely, accurate, and human‑centered assistance.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email, and live chat.
• Resolve product, process, and technical issues while maintaining high satisfaction.
• Provide technical support and guidance on the CompliancePro SaaS platform.
• Manage complex contractor name changes and account merges.
• Track inquiries, identify trends, and proactively monitor customer health.
• Encourage product adoption by sharing best practices and optimization strategies.
• Document all interactions and case details in Salesforce.
• Contribute insights to improve support processes and knowledge bases.

Required profile

• Fluency in written and verbal Spanish.
• High School Diploma or GED.
• At least 1 year of customer service or support experience, preferably in a call‑center or SaaS environment.
• Strong communication skills, empathy, and a sense of ownership.

Required skills

• Proficiency with Salesforce (CRM) for case management.