Customer Success Manager - Enterprise Platform Deployments

About the role

Gravitee is expanding its new business sales team in North America and is hiring a Customer Success Manager in Denver. The role is a strategic guide and technical project lead for enterprise platform deployments, moving accounts from contract signing through architecture integration, launch and expansion. It is heavily rooted in technical implementation and onboarding, not just relationship management.

Key responsibilities

• Own the technical implementation lifecycle, guiding enterprise clients from kickoff through architecture planning, platform launch and long-term value realization.
• Act as primary project lead and trusted technical advisor for enterprise accounts on complex API management and AI security deployments.
• Partner with Solutions Engineering, Support and Product to resolve deployment roadblocks, clear integration friction and escalate client requirements.
• Develop customized success plans with onboarding milestones, technical success metrics and adoption targets.
• Monitor account health, platform usage and technical risk to mitigate churn and spot expansion opportunities.
• Bring field feedback to Engineering and Product leaders to inform roadmaps.
• Lead quarterly business reviews and executive alignment sessions to show ROI and map future architecture goals.

Required profile

• 5+ years in Customer Success, Technical Account Management, Implementation or Professional Services in a fast-paced B2B SaaS environment.
• Solid domain knowledge or strong affinity for developer platforms, API management, event-driven architecture or enterprise security.
• Proven track record leading complex technical implementations for enterprise accounts with multi-stakeholder teams.
• Strong project management skills, able to balance multiple client launches under tight timelines.
• High technical literacy, comfortable speaking with architects, security teams and developers and explaining complex concepts to executives.
• Willingness to travel for key client kickoffs, on-site workshops and team alignments.

What we offer

• OTE up to $125,000.
• Medical, dental and vision coverage; 401K with company participation; equity via an employee stock option plan.
• Paid time off, U.S. national holidays, mental health days and an annual wellness allowance.
• Birthday off, professional development allowance, quarterly team outings and an annual offsite.
• Flexible hybrid work with access to Gravitee hubs.