Customer Success Manager – EdTech

About the role

Infobase is seeking a Customer Success Manager to retain and grow revenue from key account customers in the education technology sector. The role focuses on strengthening relationships, ensuring high satisfaction, and meeting renewal targets.

Key responsibilities

• Achieve renewal budget for assigned key accounts.
• Support Business Development Executives with cross‑sell opportunities.
• Handle incoming requests from key accounts promptly and professionally.
• Develop and execute an annual calendar of activities to boost satisfaction and usage.
• Lead the renewal process, including outreach, purchase order collection, and invoicing.
• Run targeted outreach campaigns addressing non‑renewal matters.
• Collaborate with marketing to enhance customer usage.
• Analyze usage patterns and provide insights to improve retention.
• Maintain accurate records and generate regular account status reports.
• Participate in onboarding, product training, and demonstrations as needed.
• Assist strategic, multi‑market, and ILC accounts when assigned.
• Identify at‑risk customers and develop improvement strategies with the team lead.

Required profile

• Knowledge of the education technology industry and current trends.
• Exceptional written and verbal communication skills.

Required skills

What we offer

• Base salary combined with performance‑based commission.
• Opportunity to work with leading educational resources and platforms.