Customer Success Manager – Consumables

About the role

Shape the future of retail e‑commerce by driving revenue growth and turning vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager you will influence major retail brands, impact millions of customers and help businesses scale on the world’s largest online platform.

Key responsibilities

• Partner with vendors to develop and execute strategic business plans across marketing, merchandising and supply‑chain management.
• Analyze performance metrics and deliver actionable recommendations to boost growth and improve the customer experience.
• Serve as the primary point of contact, building collaborative relationships and guiding vendors through Amazon’s tools, policies and growth opportunities.
• Collaborate with cross‑functional teams to resolve vendor inquiries, implement solutions and manage multiple projects.
• Contribute to process‑improvement and innovation initiatives that benefit the broader organization.

Required profile

• Bachelor’s degree or equivalent.
• 3+ years of vendor or client‑facing experience in account management, vendor management, buying, planning or merchandising.
• Strong analytical and problem‑solving capabilities.
• Excellent written and verbal communication skills.

Required skills

• Proficiency in Microsoft Excel.

What we offer

• A collaborative team of 6‑10 Customer Success Managers.
• Focus on innovation, continuous learning and work‑life balance.
• Regular team events and clear career advancement opportunities.