Customer Success Engineer

About the role

Nuclearn is looking for a Customer Success Engineer to deploy and support its AI platform in nuclear power plants. You will work directly with plant engineers, IT teams, and operators to ensure the solution delivers the promised safety and efficiency outcomes.

Key responsibilities

• Install and configure the Nuclearn platform on customer infrastructure, including on‑premise and air‑gapped environments.
• Integrate the platform with plant systems and collaborate with engineering on custom solutions.
• Guide customers through adoption, training users and troubleshooting issues to achieve successful outcomes.
• Serve as the technical advisor for customers, recommending optimal configurations and documenting scalable patterns.
• Maintain ongoing relationships from go‑live through expansion, monitoring adoption and addressing retention risks.

Required profile

• Strong technical aptitude with experience in deploying complex software in regulated environments.
• Excellent communication skills for interacting with engineers, IT staff, and plant operators.
• Ability to work on‑site regularly while managing remote responsibilities.
• Self‑motivated individual contributor who thrives in a fast‑growing, mission‑driven team.

Required skills

What we offer

• Opportunity to work at the intersection of AI and nuclear energy.
• Collaborative, mission‑focused culture with a clear impact on clean power.
• Competitive compensation and benefits.