Customer Success Agent

About the role

Gotransverse is seeking a Customer Success Agent to serve as the primary point of contact for a portfolio of enterprise customers. You will own post‑implementation relationships, help clients extract maximum value from the platform, and drive product adoption through data‑driven insights.

Key responsibilities

• Own post‑implementation customer relationships across a portfolio of accounts.
• Act as the primary contact for day‑to‑day needs and strategic guidance.
• Drive product adoption by understanding customer business processes and recommending best practices.
• Combine analytical capabilities with clear communication to help customers achieve their outcomes.

Required profile

• Passionate about driving customer outcomes.
• Comfortable working with data and analytical tasks.
• Skilled at building long‑term relationships with enterprise clients.
• Thrives in a fast‑paced, dynamic environment and enjoys collaborative problem‑solving.

Required skills

What we offer

• Professional development through workshops and training programs.
• Comprehensive health and wellness benefits.
• Flexible hybrid work model (2‑3 days onsite in downtown Austin).
• Work‑life balance with flexible hours and remote options.