Customer Service Specialist – Post‑Installation Support

About the role

The Customer Service Specialist provides a 5‑star experience to homeowners after remodel installations. Working in the Minneapolis branch, you will diagnose issues, schedule service visits and act as the primary point of contact for post‑installation support.

Key responsibilities

• Respond promptly to customer inquiries received via phone, email, text, website or internal referrals.
• Verify the scope of service needed for installations flagged as “Service Required” and arrange appropriate appointments.
• Attend and contribute to the daily Customer Service huddle following the established agenda.
• Maintain accurate records of service requests and outcomes in the CRM system.
• Provide regular feedback and data to the General Manager, Customer Service Managers, In‑Home Sales Manager and Installation Managers.
• Ensure all interactions reflect West Shore Home’s commitment to a 5‑star customer experience.

Required profile

• High School Diploma or equivalent.
• Strong written and verbal communication skills.
• Experience with Salesforce is preferred.

Required skills

• Salesforce

What we offer

• Comprehensive health insurance (medical, dental, vision, life, disability, etc.).
• 401(k) plan with company match and HSA match.
• Paid holidays and paid time off.
• Employee referral and discount programs.
• Competitive hourly wage of $25‑$27.
• Supportive, award‑winning workplace culture.