Intake Processor (National Remote)

About the role

UnitedHealth Group is hiring an Intake Processor for a high-volume, performance-driven call center. The position is full-time (40 hours per week, Monday to Friday) and national remote, allowing telecommuting from anywhere in the U.S.; candidates in the Minneapolis, Virginia, Maryland or Washington, D.C. area must work in the office at least four days per week. The employee assigns incoming and outgoing faxes, emails, voicemails and Provider Portal submissions so that Pre-Service, Post Service, Fee Negotiation, NSA Negotiation and NSA Independent Dispute Resolution teams have the documents they need.

Key responsibilities

• Process inbound documents (emails, faxes, website inquiries, voicemails) accurately
• Follow up on incomplete or misrouted documents
• Maintain a processing rate of at least two minutes per entry
• Manage a high-volume, fast-paced work queue while keeping quality
• Communicate professionally with providers and internal teams
• Ensure compliance with HIPAA privacy and security guidelines
• Work independently and stay organized in a remote setting

Required profile

• High school diploma / GED or equivalent work experience
• Age 18 or older
• 1+ year of experience in an office, administrative, clerical or customer service role using phones and computers
• Experience working remotely with minimal supervision
• Flexibility to work any 8-hour shift between 6:00am and 7:00pm CST, with occasional overtime possible
• Preferred: 1+ years of experience processing medical, dental, prescription or mental health claims

Required skills

• Microsoft Word (creating and editing documents)
• Microsoft Excel (creating, editing, sorting and pivoting spreadsheets)
• Microsoft Outlook (email and calendar management)
• PC-based software and automated database management systems
• Written and verbal communication, ability to manage multiple priorities, detail-oriented

What we offer

• Pay of $16-$29 per hour depending on factors such as education and experience
• Comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (subject to eligibility)