Customer Service Specialist

SORACOM

🇬🇧 English

Job description

About the role

As a Customer Service Specialist at Soracom, you will join the Americas team supporting IoT customers and partners. You will be the primary point of contact for unassigned accounts, handling inquiries across email, phone, and chat while ensuring a smooth and professional experience.

Key responsibilities

Manage and assist unassigned customer accounts, addressing inquiries and resolving issues.
Enter and route partner registrations and referred leads promptly.
Respond to customer and partner inquiries via email, phone, and chat, coordinating with sales or partnership teammates when needed.
Support partners with POS, commissions, and inventory reports, troubleshooting and providing guidance.
Track, process, and follow up on invoices and payments to ensure timely collection.
Provide accurate shipping information to partners and customers, ensuring transparency and compliance.
Assist with event logistics as required.

Required profile

Thrives in a fast‑paced environment.
Strong problem‑solving abilities.
Passionate about delivering outstanding customer experiences.

Required skills

Questions fréquentes

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Published 3 months ago

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