Customer Service Representative - Remote

About the role

VIPdesk Connect is seeking enthusiastic Seasonal Customer Service Representatives to support a leading online apparel and accessories retailer. This full‑time remote position runs through mid to late October and focuses on delivering a human‑focused experience across phone, email, chat, SMS and social media.

Key responsibilities

• Represent a well‑known online tuxedo rental brand with professionalism and positivity.
• Handle customer inquiries via phone, chat, SMS, email and social media, emphasizing phone communication.
• Answer questions about products, orders, delivery status, returns, policies and provide website navigation assistance.
• Take ownership of issues, follow through to resolution, and exercise sound judgment.
• Share insights on emerging customer trends and suggest process improvements.
• Meet performance metrics such as customer satisfaction, average handle time, quality and productivity.

Required profile

• At least one year of customer service experience.
• High school diploma or GED.
• Effective written and verbal communication skills.
• Desire to learn and thrive in a team environment.
• Home office that meets ergonomic and technical requirements (quiet space, reliable internet, USB headset, webcam, computer).

Required skills

• Proficiency with the Microsoft Office suite.

What we offer

• Seasonal full‑time employment with a B‑Corp certified, women‑owned company.
• Remote work flexibility.
• Opportunities for training, cross‑training and professional growth.