Customer Service Representative – Remote (EST Shift)

About the role

This remote Customer Service Representative position supports clients and participants of an employee benefits organization during an 11:30 am – 8:00 pm EST shift. You will handle inquiries, process claims, and ensure a high‑quality experience for members.

Key responsibilities

• Answer phone calls and emails from clients and participants regarding account and claims questions.
• Process forms and enter benefits‑related data promptly.
• Research and respond to claims‑related inquiries.
• Log and tag calls to maintain clear internal communication.
• Uphold the company’s core values through consistent, high‑quality work.

Required profile

• High school diploma or GED; associate or bachelor’s degree preferred.
• At least one year of professional experience, preferably in a call‑center or high‑volume environment.
• Knowledge of benefits management (CDH and COBRA) is highly preferred.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office and other web‑based tools.

Required skills

• Microsoft Office
• Alegeus CRM (or similar CRM systems)
• Web‑based application usage

What we offer

• Competitive medical, dental, and vision benefits for employees and families.
• Company‑funded HSA and 401(k) match up to 5%.
• Generous vacation policy and Life Balance Reimbursement Plan.
• Opportunities for personal and professional growth in a supportive environment.
• Community involvement through a volunteer program.
• Fully remote work from designated U.S. states.