Customer Service Representative - Patient Registration

About the role

R1 RCM, a provider of technology-driven solutions for hospitals, health systems and medical groups, is hiring a Customer Service Representative for Patient Registration at Ascension St. Elizabeth Hospital in Appleton. You will be the first point of contact for patients checking into the hospital, helping them through registration with speed and compassion. The shift is full-time, 7 pm to 7 am, on a rotating schedule covering every other weekend and every other holiday. Training is provided, so no healthcare background is required.

Key responsibilities

• Register patients efficiently using multiple computer systems
• Answer phones and gather information quickly and accurately
• Help patients who may be ill, anxious or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Required profile

• High school diploma or GED
• Strong customer service experience
• Ability to pass a background check, drug test and meet vaccination requirements
• Preferred: medical or healthcare experience (not required)

What we offer

• Base pay of $16.00 - $21.10 per hour, depending on role, level, location, experience and education
• Training from the ground up, with opportunities for long-term career growth
• A supportive team environment