Customer Service Representative

About the role

As a Customer Service Representative at Wesco, you will be the primary point of contact for customers reaching out by phone, email, or in‑person. You will handle routine inquiries, resolve more complex issues, and ensure customers receive accurate information and timely solutions.

Key responsibilities

• Answer customer questions, address concerns, and manage account inquiries.
• Process payments for cash‑account customers.
• Research and resolve problems, coordinating with other departments as needed.
• Provide backup support to the sales counter for walk‑in and telephone inquiries.
• Document interactions and communicate resolutions clearly to customers.

Required profile

• High school diploma or equivalent (required); associate’s degree or college diploma preferred.
• 2‑4 years of relevant customer service experience.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work well under pressure and maintain attention to detail.
• Professional, diplomatic, and tactful demeanor when dealing with customers.

Required skills

• Microsoft Word
• Microsoft Excel
• Email proficiency

What we offer

• Hourly wage ranging from $20.61 to $25.76.
• Potential participation in bonus, sales incentive, or commission plans.
• Comprehensive benefits including paid time off, medical, dental, vision, and retirement savings options.
• Opportunities for growth within a global company of over 20,000 employees.