Customer Service Representative

About the role

American Cruise Lines is seeking a passionate Customer Service Representative to deliver exceptional service to passengers before, during, and after their luxury cruise experiences. Based in Sandy, UT, you will be the first point of contact, ensuring each guest’s journey is memorable.

Key responsibilities

• Provide first‑point‑of‑contact support to new and returning passengers.
• Coordinate and fulfill special guest requests with attention to detail.
• Assist with sales operations, manage reservations, and guide guests through booking and payment processes.
• Resolve guest inquiries and concerns promptly and professionally.
• Uphold company policies and procedures to maintain smooth operations.
• Collaborate with team members to ensure a seamless customer experience.

Required profile

• Proven experience in phone‑based customer service.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Highly organized with effective time‑management abilities.
• Commitment to confidentiality when handling guest information.
• Genuine passion for travel and the cruise industry.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Data entry
• Reservations management

What we offer

• On‑site work schedule: 5 days a week, 8‑hour shifts with weekend availability.
• Comprehensive benefits including medical/dental insurance and a 401(k) plan.