Customer Service Representative

About the role

The Customer Service Representative at OBE supports clients by providing product information, processing orders, and resolving issues for architectural glass and building products. This position reports to the Production Supervisor and is essential for maintaining smooth order flow and high customer satisfaction.

Key responsibilities

• Maintain comprehensive knowledge of OBE’s clients, products, and services.
• Document all customer interactions and transactions accurately.
• Process quotes and orders received by phone, fax, or email within required cut‑off times.
• Enter order data into production systems for timely fulfillment.
• Communicate expected delivery dates and times to customers.

Required profile

• Strong proficiency with Microsoft Word and Excel.
• Highly organized with the ability to manage multiple projects and prioritize workload.
• Effective verbal and written communication skills.
• Ability to read and interpret architectural drawings, specifications, and pricing requests.
• Self‑starter who can work with minimal supervision and retain detailed information.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Competitive, industry‑standard benefits at low employee cost.
• PTO, holidays and flexible floating holidays for work‑life balance.
• Pay‑for‑performance culture with potential annual raises and bonuses.
• Comprehensive training to develop the knowledge and skills needed for success.