Customer Service Representative – Full‑Time
umiami · FL
Job description
About the role
The Customer Service Representative at UHealth provides the first impression for patients, families and visitors, handling badge creation, directions, and assistance throughout the hospital lobby.
Key responsibilities
- Create ID badges for patients, families and visitors and set up their online profiles in the Fast Pass system.
- Provide directions, parking validation assistance and general information to visitors.
- Maintain patient confidentiality and comply with HIPAA policies.
- Verify appointments in EPIC and coordinate with Public Safety when needed.
- Assist with wheelchair transportation, escort patients or families, and ensure a clean, safe work environment.
- Cover weekend and evening shifts as required.
Required profile
- Friendly, empathetic, compassionate and customer‑oriented demeanor.
- Well‑spoken and able to communicate clearly with patients, families and staff.
- Ability to work flexible hours, including weekends and evenings.
Required skills
- Proficiency with EPIC system.
- Experience using the Fast Pass badge management system.
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umiami
FL