Customer Service Representative – Full‑Time, 1st Shift

About the role

The Customer Service Representative will maintain positive relationships with customers and assist R+L Carriers employees in tracking and monitoring freight movement. The role involves daily freight tracing, handling customer inquiries, and supporting terminal operations.

Key responsibilities

• Perform daily freight tracing with customers and provide status updates.
• Assist other terminals with freight‑related issues and perform related duties as assigned.

Required profile

• Strong communication and telephone skills.
• Ability to work in a fast‑paced environment and handle stressful situations.
• General office and customer service experience.
• Basic knowledge of Windows, Outlook and other Microsoft products.
• Ability to type at least 30 WPM.

Required skills

• Windows operating system.
• Microsoft Outlook.
• Microsoft Office suite.

What we offer

• Hourly wage of $20.42 for a 1st‑shift, full‑time schedule (Mon‑Fri 9:00 AM‑5:30 PM).
• One week of paid vacation after 90 days of employment.
• Medical, dental and vision insurance.
• 401(k) retirement plan with company matching.
• Paid holidays and vacation lodging at employee resorts in several locations.