Customer Service Representative (B2B)

About the role

We are looking for a proactive Customer Service Representative to join Bosch Group in Vernon Hills. Reporting to the Customer Service Manager, you will deliver responsive support to both internal and external customers, handling inquiries, orders and issues across multiple channels.

Key responsibilities

• Answer incoming telephone calls courteously and professionally.
• Investigate and resolve customer inquiries, orders, concerns and billing issues via phone, fax, mail and e‑mail.
• Enter and process orders using the company’s order‑entry system and maintain accurate records in the Clientele database.
• Communicate order status and follow‑up with production to ensure timely shipment.
• Document all customer interactions and maintain organized filing systems.
• Provide technical and product information to customers and support outside sales representatives.
• Handle customer grievances, escalating to the manager when necessary.
• Prepare reports, correspondence and complete special projects as assigned.

Required profile

• Three to five years of B2B customer service experience.
• Experience in a manufacturing environment is a plus.
• Proven ability to manage orders, issues and complaints effectively.
• Strong proactive approach with a focus on exceeding client expectations.

Required skills