Customer Service Representative (5:00 am - 1:30 pm)

About the role

Bosch Service Solutions (SO) is hiring a Customer Service Representative for its Operations team at Roadside Protect, a provider of towing and roadside administration services in the U.S. and Canada. The position is full-time, 5:00 am to 1:30 pm, Monday, Tuesday, Thursday, Friday and Sunday, and is open to indefinite U.S. work authorization holders only; future sponsorship is unavailable. The role helps customers solve roadside problems by gathering information and entering it into dispatch systems.

Key responsibilities

• Answer inbound calls and provide professional, empathetic customer support
• Gather required information and enter data into dispatch systems, or perform fleet intake, collecting accurate vehicle, driver and incident information
• Follow scripts, workflows and client-specific requirements
• Communicate clearly with customers or drivers about next steps, expectations and processes
• Escalate issues according to policy when necessary
• Maintain confidentiality of customer and company information
• Contribute to a positive team environment and uphold service standards

Required profile

• Indefinite U.S. work authorization; high school diploma or GED required
• Attention to detail, problem-solving skills and ability to work in a fast-paced, time-sensitive environment
• Strong verbal and written communication, customer service and empathy skills
• Reliable attendance and professionalism
• Ability to commute and work on-site in Itasca, IL, and to follow the set schedule
• Additional languages such as French or Spanish are beneficial but not required; roadside assistance or automotive experience is also not required

Required skills

• Proficiency with a desktop computer and Microsoft Office applications
• Call handling, customer communication and dispatch processes covered in initial training over the first 6 weeks

What we offer

• Entry-level position starting at $18.00 per hour
• Opportunities for professional growth and continuous learning
• Benefits including a 401k match, with a competitive package supporting physical, financial, emotional and professional wellbeing
• Collaborative, international work environment, easy highway access, onsite gym and massage chairs