Customer Service Representative – $20.42/hr

About the role

R+L Carriers is seeking a Customer Service Representative to join its Troy, NY Service Center. The role involves maintaining positive relationships with customers, tracking freight movement, and supporting both customers and internal teams.

Key responsibilities

• Perform daily freight tracing and provide updates to customers.
• Assist other terminals with freight‑related issues.
• Handle customer inquiries, resolve issues, and promote company goals.

Required profile

• Strong communication and telephone skills.
• Ability to work in a fast‑paced environment and handle stressful situations.
• Critical thinking and problem‑solving abilities.
• General office and customer service experience.
• Basic knowledge of Windows, Outlook, and other Microsoft products.
• Typing speed of 30+ words per minute.

Required skills

• Windows operating system.
• Microsoft Outlook.
• Microsoft Office suite.

What we offer

• Hourly rate of $20.42.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid vacation, holidays, and access to employee resorts in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC.