Customer Service Representative (11:30am - 8:00pm EST shift)

About the role

We are seeking a Remote Customer Service Representative to join our team on an 11:30 am – 8:00 pm EST shift. After completing a 3‑4 week training program, you will serve as the primary liaison between our company and participants, handling calls and emails with a focus on delivering a great experience.

Key responsibilities

• Answer inbound phone calls and emails from participants regarding password resets, account balances, debit‑card issues, claim submissions, and card replacements.
• Process and enter data for benefit‑related forms such as pay‑frequency entries, debit‑card authorization forms, and HIPAA documents.
• Research and respond to claims questions and send routine confirmation or documentation‑request communications.
• Log and tag calls to support internal communication and maintain high‑quality customer service.
• Perform additional duties as assigned while upholding company core values.

Required profile

• High school diploma or GED (associate or bachelor’s degree preferred but not required).
• At least one year of professional experience, preferably in a high‑volume call‑center environment.
• Experience with benefits management (CDH, COBRA) and familiarity with CRM systems is a plus.
• Availability to train Monday‑Friday, 8:30 am‑5:00 pm EST, and to work the designated shift after training.
• Detail‑oriented, organized, and able to multitask in a collaborative setting.

Required skills

• CRM system usage
• Alegeus system familiarity