Customer Service Coordinator (Customer Service Liaison)

About the role

California Closets, founded in 1978, designs custom storage solutions such as walk-in closets, entertainment centers, pantries and home offices. Its Customer Service Coordinator (CSC) provides an exceptional brand experience to customers, serving them by phone, email or in the showroom while completing appointment scheduling efficiently and in detail.

Key responsibilities

• Schedule appointments for Design Consultants using the CRM, and answer incoming calls and emails for the local scheduling office or showrooms.
• Direct client issues, concerns and complaints to management, working with designers to resolve them.
• In the showroom, act as first contact, greet clients, help them sign the guestbook and offer refreshments.
• Maintain the showroom according to the checklist, including opening and closing duties.
• Support customer communication around installations, confirmations and return visits.
• Work with the Centralized Scheduling team and report daily on consultation accuracy.

Required profile

• 1-2 years of administrative and/or customer service experience in construction or home renovation, preferably in a luxury brand environment.
• Associate degree in business administration or accounting preferred.
• Pleasant, clear and professional communication with clients; quick, accurate data entry.
• Calendar management and regional scheduling experience preferred.
• Tech-savvy, able to learn business systems quickly; self-starter comfortable in a fast pace.

Required skills

• CRM and data entry
• CAD, Epicor, Salesforce, Microsoft Office

What we offer

• Pay from $17 to $20 per hour
• Medical, dental and vision health insurance
• PTO days, floating holidays, paid holidays and sick days
• 401K with profit share and promotional career opportunities

Start dates are November 1 and November 20.