Customer Service Chat Representative (Remote)

About the role

Frontdoor is looking for a Customer Service Chat Representative to join its remote team. You will be the primary point of contact for homeowners, contractors, and business partners, helping them understand coverage and resolve service issues through phone, chat, and email.

Key responsibilities

• Assist customers, contractors, and partners via inbound and outbound calls, written correspondence, and electronic communication.
• Explain contract coverage and ensure compliance with company policies.
• Follow up on open issues to guarantee timely resolution.
• Maintain up‑to‑date knowledge of policies, procedures, and product offerings.
• Perform additional duties as assigned by the business unit.

Required profile

• High school diploma or GED.
• At least 1 year of customer service or related experience (preferred).
• Strong attention to detail and ability to multitask in a fast‑paced environment.

Required skills

• Computer literacy.
• Problem solving and decision‑making abilities.

What we offer

• Fully remote work arrangement (100% remote).
• Hourly pay ranging from $16 to $17, based on skills and experience.
• Opportunities for ongoing training and professional development.