This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Chat Representative – Remote
CareStream Advisory Group
Job description
About the role
Frontdoor is seeking a Customer Service Chat Representative to join its remote team. You will be the primary point of contact for homeowners, contractors, and business partners, helping them understand coverage and resolve service issues through phone, email, and chat.
Key responsibilities
- Assist customers, contractors, and partners via inbound and outbound calls, written correspondence, and electronic communication.
- Explain and uphold contract coverage, ensuring accurate information is provided.
- Follow up to guarantee that service issues are fully resolved.
- Maintain up‑to‑date knowledge of policies, procedures, and program updates.
- Complete required continuing education courses and assume additional duties as needed.
Required profile
- High school diploma or GED required.
- At least 1 year of relevant experience preferred.
- Strong attention to detail and ability to multitask in a fast‑paced environment.
Required skills
- Computer literacy.
What we offer
- Hourly pay between $16 and $17.
- 100% remote work arrangement.
- Opportunities for professional development and continuing education.
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CareStream Advisory Group