Customer Service Chat Representative (Remote)

About the role

Frontdoor is seeking a Customer Service Chat Representative to join its remote team. You will act as the primary point of contact for homeowners, contractors, and other business partners, delivering knowledgeable support about product coverage and service options.

Key responsibilities

• Assist customers, contractors, and partners via inbound and outbound calls, written correspondence, and electronic communication.
• Explain contract coverage and ensure adherence to company policies and procedures.
• Follow up to resolve service issues and maintain high satisfaction levels.
• Stay up‑to‑date on policies, programs, and complete required continuing‑education courses.
• Perform additional duties as assigned by management.

Required profile

• High school diploma or GED required.
• At least 1 year of relevant experience preferred.
• Strong problem‑solving, decision‑making, and attention‑to‑detail abilities.
• Ability to multitask and thrive in a fast‑paced environment.

Required skills

• Basic computer literacy.

What we offer

• Hourly pay ranging from $16 to $17.
• Eligibility for additional rewards and incentives.
• Comprehensive benefits package including medical, dental, vision, life, disability, and wellness programs.