Customer Service Associate

About the role

We are looking for a Customer Service Associate to provide fast, courteous checkout service, ensuring customers leave with confidence and loyalty. The role involves scanning, packaging, handling payments, and maintaining a smooth flow through the checkout lane and service desk.

Key responsibilities

• Create a welcoming environment for customers, address issues promptly, and escalate when necessary.
• Operate the Point of Sale (POS) system, process cash, checks, credit, debit, SNAP EBT, WIC, coupons, and other payment types according to policy.
• Manage daily cash and accounting functions, open self‑checkout lanes, print reports, and perform cash maintenance.
• Restock front‑end products, handle supply items efficiently, and assist in training new cashiers.
• Ensure compliance with safety, food‑handling, USDA, COOL, and other regulatory requirements, and report any incidents.
• Troubleshoot front‑end equipment issues and coordinate with the retail service help desk as needed.

Required profile

• Strong customer‑service orientation with the ability to remain composed and professional.
• Attention to detail and honesty in cash handling and loss prevention.
• Ability to follow company policies on restricted items and safety procedures.
• Willingness to assist in training and support team members.

Required skills

• Proficiency with POS systems.