Customer Service Agent (Full Time)

About the role

As a Customer Service Agent with American Airlines, you will be the first point of contact for passengers, delivering courteous and efficient service throughout their travel experience. You will work in a dynamic airport environment, handling ticketing, check‑in, boarding, and post‑flight assistance while representing the airline’s brand.

Key responsibilities

• Issue, reissue, and refund passenger tickets.
• Book, confirm, and rebook flight reservations, including handling oversold flights and irregular operations.
• Perform passenger check‑in, seat assignments, and upgrades.
• Issue vouchers and coordinate hotel, meal, and transportation accommodations.
• Operate gate readers, jetways, and boarding announcements.
• Process baggage check‑in, tagging, and credit‑card transactions at kiosks.
• Assist passengers with self‑service kiosks, special assistance needs, and unaccompanied minors.
• Maintain accurate flight boarding timelines and complete flight close‑out procedures.

Required profile

• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible hours, including mandatory overtime when needed.
• Attention to detail and adherence to safety and security protocols.
• Reliability and regular on‑site attendance.

Required skills

What we offer

• Starting pay of $20.23 per hour.