Customer Service Advocate

About the role

Join Daniels Health as a Customer Service Advocate and become the trusted voice for our healthcare clients. You will ensure every interaction is smooth, solution‑focused, and service‑driven while supporting a mission to make healthcare safer and more sustainable.

Key responsibilities

• Support all customer service and administrative functions, including preparing and closing manifests, creating route books, and scheduling with third‑party incinerators.
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email.
• Investigate and resolve customer requests and complaints using Salesforce.
• Coordinate with production and transport teams to ensure timely deliveries.
• Create and distribute manifests, tracking forms, and process documents.
• Support daily routing logistics and inventory coordination.
• Collaborate across departments to manage account changes and generate reports.
• Analyze customer and operational data to identify trends and improve service delivery.
• Continuously seek ways to improve processes and enhance the customer experience.

Required profile

• 2+ years of customer service or administrative experience.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Reliable commute to Orlando, FL.
• Highly organized, adaptable, and able to manage multiple priorities.
• Willingness to work flexible hours, including weekends or holidays as needed.

Required skills

• Microsoft Office
• Salesforce

What we offer

• Job stability in an essential, recession‑proof healthcare service.
• Comprehensive benefits including medical, dental, vision, and 401K matching.
• Full‑time permanent position with long‑term career potential.
• Mission‑driven work contributing to safer healthcare practices.