Customer Marketing Manager, Industries

About the role

Anthropic is looking for an experienced Customer Marketing Manager to shape and share customer stories across key industry verticals that are adopting Claude. You will partner with sales, communications, and brand teams to turn successful deployments into high‑impact references that accelerate adoption of beneficial AI.

Key responsibilities

• Own end‑to‑end customer storytelling for a subset of industry portfolios, from identification to distribution.
• Identify and prioritize new verticals where customer proof points will drive adoption, building a robust story pipeline.
• Develop a bench of referenceable customers, turning early wins into flagship narratives.
• Build and nurture relationships with customer executives and champions to foster authentic advocacy.
• Partner with sales and account teams to align storytelling with advocacy plans and timing.
• Collaborate with communications to craft coordinated press, content, and social announcements.
• Work with brand and creative teams on video series, out‑of‑home campaigns, and other high‑visibility creative moments.

Required profile

• Excellent written and verbal storytelling abilities, demonstrated through technical customer stories that delivered business results.
• Experience building lasting customer relationships and turning them into authentic advocacy.

Required skills