Customer Guide Engagement Specialist

About the role

Guidehealth is seeking a Customer Guide Engagement Specialist to act as the primary point of contact for members, patients, and providers. You will combine empathy with clear communication to help customers navigate complex healthcare benefits and care‑management programs.

Key responsibilities

• Handle inbound service calls and program inquiries from members and providers.
• Conduct outbound outreach, including enrollment invitations and clinical quality calls such as medication refill reminders, blood pressure checks, and wellness check‑ins.
• Deliver an exceptional, empathetic experience in every interaction, building trust and resolving issues promptly.
• Empower members to fully utilize available benefits and care programs through clear guidance.
• Support cross‑functional initiatives and adapt to evolving business needs.

Required profile

• Proven experience in customer service or member support, preferably in a healthcare setting.
• Strong verbal and written communication skills with a focus on empathy.
• Ability to navigate complex benefit structures and explain them in simple terms.
• Problem‑solving mindset and willingness to step beyond traditional role boundaries.

Required skills

What we offer

• A collaborative, mission‑driven environment focused on improving patient health.
• Opportunities for cross‑training, ongoing development, and career growth.
• Flexibility to contribute to various initiatives across the organization.