Customer Experience Representative

About the role

The Customer Experience Representative is the first point of contact for visitors and callers at our Service Center. You will create a welcoming atmosphere, provide accurate information, and resolve issues across multiple channels, directly influencing brand perception and customer loyalty.

Key responsibilities

• Greet walk‑in customers and ensure a warm, professional first impression.
• Handle first‑line support in person, by phone, email, and chat, delivering prompt and courteous service.
• Own the Service Center phone queue, maintaining strong pickup rates and call‑handling quality.
• Resolve customer concerns with empathy, escalating when necessary.
• Process orders, manage transactions, and schedule deliveries accurately.
• Follow established workflows and work instructions to keep daily operations smooth.
• Maintain precise customer records and documentation.

Required profile

• On‑site presence is mandatory; remote or hybrid work is not available.
• Demonstrates the Ideal Team Player traits: humble, hungry, smart, safety‑mindful, quality‑mindful, and reliable attendance.
• Strong communication skills and a customer‑focused attitude.

Required skills

What we offer

• A dynamic, customer‑centric work environment.
• Opportunities to develop service excellence skills.
• Competitive benefits aligned with company standards.