Customer Experience Associate

About the role

Parachute Health is looking for a Customer Experience Associate to help healthcare providers, suppliers, and patients navigate its digital ordering platform. You will become an expert on the Parachute platform and provide friendly, empathetic support across phone, chat, and email.

Key responsibilities

• Engage new users via live chat, email, and phone to welcome them and guide platform usage.
• Deliver ongoing support with empathy, active listening, and resourcefulness.
• Address technical operations tasks quickly to keep the platform running smoothly.
• Understand user workflows and help integrate Parachute into their processes.
• Handle patient health information in compliance with HIPAA guidelines.
• Build and refine scalable support processes.
• Collaborate with internal teams and external customers to improve workflows.

Required profile

• Strong commitment to excellent service standards.
• Patient, personable, and kind in all communications.
• Experience supporting end‑users in early‑stage startups or tech retail.
• Enthusiasm for using technology to improve patient outcomes.
• Proactive, adaptable mindset suited to a fast‑growing startup.
• Creative problem‑solver with strong organizational skills.

Required skills

• Basic understanding of Microsoft applications.
• Basic understanding of Google Workspace.