Customer Experience Agent

About the role

Join Whatnot’s Customer Experience team and help ensure buyers and sellers receive their orders quickly and accurately. You will act as the primary point of contact for users, resolving issues and delivering a seamless shopping experience on the leading livestream commerce platform.

Key responsibilities

• Interact with customers via email and chat, addressing questions about payments, orders, and shipments.
• Investigate and resolve issues across Whatnot’s systems, collaborating with internal teams as needed.
• Identify recurring problems and propose process improvements to reduce repeat contacts.
• Maintain deep knowledge of Whatnot’s products, policies, and tools to provide accurate guidance.
• Support both buyers and sellers, ensuring a positive experience for all marketplace participants.

Required profile

• 2+ years of experience in customer support, preferably in ecommerce or marketplace environments.
• Weekend availability to handle peak traffic periods.
• Strong problem‑solving mindset with a customer‑first attitude.
• Ability to work in a fast‑paced, remote‑friendly environment while being based near Phoenix, AZ.

Required skills

• Experience using customer‑facing platforms such as Zendesk, Kustomer, or Intercom.

What we offer

• Flexible work arrangements – remote or from one of our global office hubs.
• Opportunity to shape a rapidly growing marketplace and learn across product, operations, and engineering.
• Collaborative culture focused on impact and continuous improvement.