Customer Engineer III (Photomask Lithography Equipment)

About the role

Applied Materials is hiring a Customer Engineer (Field Service Engineer) for its Photomask Lithography Equipment CE position at the Photronics site in Allen, Texas. The role supports photolithography and mask laser writer equipment, not wafer fab equipment, and covers sustaining service contracts, equipment installations and upgrades. It is full-time, with travel of about 25% of the time and relocation eligibility.

Key responsibilities

• Install, maintain and upgrade customer equipment
• Use troubleshooting skills, company diagnostic tools and documentation to solve complex equipment issues
• Follow and generate documented procedures and published task plans
• Communicate with customers and internal business units, and lead projects as necessary
• Train and mentor junior Field Service Engineers
• Fulfill additional duties as assigned

Required profile

• Associate degree or comparable military technical training and field service experience
• 4+ years of work experience in the semiconductor industry or another equipment support industry
• Precision mechanical equipment repair experience strongly preferred
• Valid driver's license and ability to obtain a passport if travel is required
• Able to meet on-site requirements, including safety, environmental guidelines and clean-room PPE (coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, face shields)

Required skills

• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Strong knowledge of hand tools and digital multimeters
• Familiarity with test equipment; oscilloscope experience preferred
• Preferred: Bachelor's degree, project management skills and ability to lead customer and product meetings

What we offer

• Salary of $37.00 - $51.20
• Comprehensive benefits package, with possible bonus and stock award program
• Supportive work culture focused on learning and career development