Customer Engagement Applications Engineer - SFS

About the role

KLA's Surfscan division, which leads unpatterned wafer inspection for semiconductor manufacturing, is hiring an Applications Engineer in its Customer Engagement (CE) division. The CE team partners with customers to support yield improvement from R&D through high-volume production. As an Applications Engineer you will work with customers and cross-functional teams to optimize SFS tools, create applications and drive enhancements for next-generation products.

Key responsibilities

• Support, maintain and troubleshoot SFS tools in customer environments, diagnose issues and ensure optimal tool performance
• Work with service and engineering teams to resolve hardware and software issues
• Develop applications and Best Known Methods (BKMs) to solve customer challenges and improve tool capability
• Create use cases, scope new features, identify issues and drive bug fixes
• Maintain customer relationships and assist sales teams with technical assessments
• Develop and document training materials and provide technical training
• Help define requirements for future products with customers and internal teams

Required profile

• MS or PhD, or equivalent experience, in Physics, Chemistry, Engineering, Optics, Material Science or a related field
• Experience in semiconductor fabrication or equivalent educational experience
• Strong knowledge of semiconductor process flows and defect types
• Cleanroom experience and semiconductor device characterization
• Minimum qualification: Master's degree with 0 years of related work, or Bachelor's degree with 2 years of related work experience

Required skills

• System-level troubleshooting, diagnostics and reporting
• Familiarity with operating systems, networking and analysis tools
• Preferred: data analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ) and programming (Matlab, LabVIEW, Python)
• Preferred: experience with lasers and optics

What we offer

• Base pay range of $83,100 to $141,300 annually depending on role, level and location
• Medical, dental, vision, life insurance, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave