Customer Care Representative

About the role

Associated Bank is looking for a full-time Customer Care Representative in Stevens Point, Wisconsin. You will be the friendly, knowledgeable voice customers rely on, resolving questions, troubleshooting issues and giving financial guidance with empathy and professionalism. The role offers opportunities to build customer service expertise and grow within the organization.

Key responsibilities

• Respond to customer inquiries by phone and email with prompt, courteous and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure consistent, high-quality service.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures and regulations.

Required profile

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing or sales.
• Bilingual English/Spanish is preferred (eligible for a competitive language differential).

What we offer

• Pay of $17.00 - $26.14 per hour, with actual pay depending on location, skills, experience and qualifications.
• Sunday off, on-site activities and a $50 bonus for working Saturdays.
• Retirement savings through 401(k) and pension plans, paid time off to volunteer, and Colleague Resource Groups.
• Competitive salaries, professional development and advancement opportunities, and employee stock purchase plan.
• Bonus benefits including well-being programs, parental leave, military benefits and personal banking, loan, investment and insurance benefits.