Customer Care Representative - 2nd Shift (Full Time)

About the role

Associated Bank is looking for a full-time Customer Care Representative for the 2nd shift. You will be the friendly, knowledgeable voice customers rely on, resolving questions, troubleshooting issues and giving financial guidance with empathy and professionalism. The role offers opportunities to build customer service expertise and grow within the organization.

Key responsibilities

• Respond to customer inquiries by phone and email, providing prompt, courteous and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure consistent, high-quality service.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures and regulations.

Required profile

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing or sales.
• Bilingual English/Spanish is preferred (eligible for a competitive language differential).

What we offer

• Pay of $17.00 - $26.14 per hour, with shift premium available.
• Sunday off, on-site activities and a $50 bonus for working Saturdays.
• Retirement savings through 401(k) and pension plans, paid time off and parental leave.
• Employee stock purchase plan, well-being programs and military benefits.
• Diversity-focused Colleague Resource Groups and personal banking, loan, investment and insurance benefits.