Customer Care Advocate

About the role

The Customer Care Advocate joins Toyota Financial Services' Experience Center East team to deliver best‑in‑class support to customers, dealers and third‑party partners. Working primarily via telephone and email, you will resolve inquiries, maintain accounts and help build loyalty for the TFS, LFS and Private Label portfolios.

Key responsibilities

• Handle inbound and outbound communications from delinquent and non‑delinquent customers, dealers and third parties.
• Analyze account characteristics and work with customers to resolve issues while delivering exceptional service.
• Document all interactions clearly and concisely using designated communication channels and applications.
• Follow the engagement strategy to enhance satisfaction and strengthen brand loyalty.
• Maintain accurate and timely processing of account inquiries, maintenance tasks and transactions.

Required profile

• Passionate, highly motivated and customer‑focused.
• Available to work a shift between 8 am‑5 pm.
• Willing to complete a 12‑week training program (6 weeks virtual, 6 weeks onsite) starting July 13.
• Able to transition to a hybrid (home/onsite) schedule after training, meeting performance expectations.
• Strong verbal and written communication skills.

Required skills

What we offer

• Competitive base salary with benefits effective day 1.
• Hybrid work schedule after successful training.
• Comprehensive 12‑week training program to develop expertise.
• Opportunity to work within a globally recognized brand and contribute to innovative mobility solutions.