Contractor Relations Specialist (Remote)

About the role

HD Supply is hiring a Contractor Relations Specialist who works remotely from Georgia. The role optimizes service quality and customer satisfaction by assessing contractor capabilities, implementing improvement strategies and keeping contractors compliant with company standards. It acts as the main link between contractors, sales teams and organizational platforms.

Key responsibilities

• Review service capabilities and contractor performance to identify strengths, weaknesses and improvement opportunities.
• Recruit and onboard contractors, acting as the primary point of contact and escalation.
• Develop and maintain a contractor performance grading system, review audits and educate contractors on quality standards and procedures.
• Facilitate communication between contractors and the sales team, and handle contractor inquiries about project specs, compliance and customer expectations.
• Use QuickBase to assess programming needs for future growth and to approve contractor licenses for permitted services, reviewing scopes of work against licensing laws.
• Support business growth initiatives through cross-functional collaboration with sales, operations, project management and leadership.

Required profile

• 5+ years of experience as an electrical or HVAC/Mechanical contractor on multi-family or commercial construction projects.
• Work experience and education commensurate with eligibility for electrical or HVAC/Mechanical state contractor licenses.
• Experience managing contractor licensing, registrations and regulatory compliance across multiple states and jurisdictions.
• Ability to recruit and maintain a network of qualified contractors for renovation, construction or installation services.
• Typically a BS/BA in a related discipline, or an MS/MA with 3-5 years of experience.
• Must reside in the state where the position is posted (Georgia).

Required skills

• Knowledge of contractor qualification processes: licensing verification, insurance compliance, onboarding and performance evaluations.
• Proficiency with compliance tracking systems, databases and reporting tools such as QuickBase.
• Problem-solving and decision-making under uncertainty, independent work and occasional project oversight.

What we offer

• Medical, dental and vision plans, with health and dependent care FSAs.
• 401(k) with company match, paid holidays, vacation, personal and wellness days, and paid sick time.
• Life, accidental death and dismemberment, critical illness, accident and whole life insurance, plus disability coverage.
• Tuition reimbursement, employee assistance program, adoption and surrogacy assistance, and commuter benefits.