Content Collections Operational Specialist

About the role

The Content Collections Operational Specialist is the operational backbone of the Court & Tribunal Data Access Program, a global initiative that expands access to judicial data. You will design, maintain and improve the systems, reporting and performance frameworks that enable a worldwide team to operate efficiently and deliver insight‑driven decisions.

Key responsibilities

• Design, maintain and enhance CRM dashboards, reporting pipelines and KPI frameworks.
• Develop metrics to measure content acquisition, coverage and data quality.
• Build and maintain territory and opportunity maps aligned to market potential.
• Ensure data hygiene across CRM and reporting systems for consistency.
• Prepare quarterly and annual performance reports for senior leadership.
• Collaborate with the Program Director and Finance on compensation plan design and administration.
• Track performance data and manage payout workflows with transparency.
• Partner with cross‑functional teams to support global program execution.

Required profile

• Strong analytical mindset with the ability to turn data into actionable insight.
• Excellent attention to detail and data‑driven decision‑making.
• Experience working in a global, cross‑functional environment.
• Ability to communicate complex information clearly to senior stakeholders.

Required skills

• CRM systems (dashboard creation and data management).
• Data reporting and visualization.
• Performance metric development.
• Compensation plan modeling.