Contact Center Customer Experience Specialist (Remote)

About the role

We are looking for a Contact Center Customer Experience Specialist to join U.S. Bank’s Cardmember Services team. This remote position provides high‑level support to customers via phone and email, helping them resolve issues and make smarter financial decisions.

Key responsibilities

• Respond to telephone and email inquiries, requests, and problems with professionalism.
• Research and resolve issues, including fraud support and internet operations errors.
• Obtain thorough knowledge of U.S. Bank products, services, rates, terms, fees, regulations, systems and procedures.
• Act as liaison between customers and internal departments to resolve complex technology or service issues.

Required profile

• High school diploma or equivalent.
• At least 18 months of customer service or related experience.
• Effective problem‑solving, negotiation and time‑management abilities.
• Ability to multitask and navigate multiple computer systems.
• Strong verbal communication with a pleasant, courteous tone.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Hourly pay of $20 with a 10 % shift differential for later shifts.
• Remote work with preferred hubs across the United States.
• Comprehensive benefits including health, life, disability and parental leave.