Contact Center Associate – Remote

About the role

The Department of UHealth Connect is seeking a full‑time Contact Center Associate to work remotely. You will be the first point of contact for patients scheduling appointments across the University of Miami Health System, helping to create a compassionate, patient‑centered experience.

Key responsibilities

• Schedule and register patients for appointments using the EPIC scheduling system.
• Provide accurate information about UHealth services to patients and community providers.
• Verify insurance eligibility, benefits, and referral requirements.
• Coordinate pre‑registration with Central Insurance Verification and Patient Access teams.
• Maintain HIPAA‑compliant privacy and confidentiality standards.
• Ensure smooth patient flow through the medical care process.

Required profile

• Strong attention to detail and ability to follow policies and procedures.
• Excellent communication skills for interacting with patients and providers.
• Ability to work collaboratively in a team‑oriented environment.
• Understanding of medical triage and insurance concepts.

Required skills

• Proficiency with the EPIC scheduling system.
• Experience verifying insurance information and benefits.
• Knowledge of HIPAA privacy regulations.

What we offer

• Remote work flexibility.
• Opportunity to support a leading academic health system.
• Collaborative team culture focused on patient care excellence.