Computer Support Analyst II

About the role

The Computer Support Analyst II provides timely and accurate technical support to internal and client employees, handling hardware, software, and system issues both on‑site and remotely.

Key responsibilities

• Monitor and respond to incident management queues, documenting troubleshooting steps and resolutions.
• Research, troubleshoot, and resolve incidents according to Netrix and client policies.
• Install and perform minor repairs to hardware, software, or peripheral equipment.
• Provide AV and conference‑room support as needed.
• Develop and communicate procedures, participate in projects, and recommend process improvements.

Required profile

• Minimum 2 years of experience in hardware support and maintenance.
• Strong troubleshooting abilities and excellent communication skills.
• Highly self‑motivated, able to work independently with minimal supervision.

Required skills

• Hardware support & maintenance
• Microsoft operating systems
• ITIL Incident and Change Management knowledge
• AV/Conference room support

What we offer

• Competitive compensation and comprehensive group benefits.
• Flexible work environment with remote/home‑office option and some travel.
• Casual workplace culture focused on professional growth and inclusion.