Community Assistant – Residential Learning Community

About the role

The Community Assistant supports the property management team in achieving occupancy and resident satisfaction goals within a Residential Learning Community focused on student living. This onsite role combines administrative, leasing, and resident‑service duties in a fast‑paced environment.

Key responsibilities

• Perform administrative tasks for the leasing office, including copying documents, filing resident files, preparing notices, handling calls, and organizing rent payments.
• Assist sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Generate lease paperwork, organize resident lease files, and support the lease preparation process.
• Coordinate move‑in and move‑out processes, including mandatory work dates and “turn” periods.
• Answer incoming calls, set appointments for property tours, and conduct on‑campus marketing outreach.
• Help organize resident events such as parties, birthday cards, and unit visits to boost satisfaction.
• Distribute resident communications, including flyers, newsletters, surveys, and late notices.
• Serve as an after‑hours liaison, responding to emergencies and completing at least one on‑call shift per week.

Required profile

• Strong organizational abilities and attention to detail for administrative tasks.
• Excellent communication skills for interacting with prospects and residents.
• Willingness to work mandatory move‑in/move‑out dates and on‑call shifts.
• Ability to perform on‑site marketing outreach and support resident events.

Required skills