Commercial Services CRM Manager

About the role

We are seeking a CRM Leader and Manager for our North America Commercial Services team. This critical leadership role drives the success of Vault CRM implementations across North America, optimizes service delivery, and contributes to the growth of commercial services.

Key responsibilities

• Own and ensure the success of Vault CRM projects, scaling operations to meet demand while maintaining high customer satisfaction.
• Build and maintain strong relationships with select enterprise and strategic smaller accounts.
• Lead and optimize the organizational structure for the full CRM suite, managing a team of CRM consultants and moving toward a matrixed working model.
• Manage and scale the CRM Professional Services team, adjusting staffing for migrations and commercial projects, and shape hiring and talent development.
• Scale commercial services business, champion new value propositions, and keep services strategic rather than commoditized.

Required profile

• Proven ability to build and manage customer relationships, escalations, and consultant situations.
• Recognized mentor with excellent communication and interpersonal skills.
• Ability to source, assess, and attract candidates that fit Veeva’s culture.
• 10+ years of progressive work experience with demonstrated growth.

Required skills

• Vault CRM
• CRM implementation

What we offer

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.
• Base salary $100,000 – $200,000 plus variable bonus and stock options.