Collections Specialist (Accounting Technician III)

About the role

The Office of Student Accounts at California State University, Fresno is looking for a detail-oriented Collections Specialist (Accounting Technician III) to manage collections activities and support student financial success. The role takes ownership of past-due portfolios, reaching out to students by phone and email to resolve outstanding balances and set up structured payment plans, and works directly with outside collection agencies on escalated accounts. It is a full-time, 40-hour-week, probationary, non-exempt position performed onsite.

Key responsibilities

• Manage collections of past-due student accounts and coordinate with outside collection agencies on escalated accounts.
• Review financial documents and transactions for accuracy, completeness, validity and authorization.
• Prepare and analyze reconciliations, complex spreadsheets, reports and queries.
• Work with Technology Services and internal customers to support system and data integrity.
• Provide training, technical assistance and work direction to other employees and student assistants.

Required profile

• Any combination of education and experience equivalent to four years of progressively responsible financial record-keeping.
• Experience with integrated electronic systems, cashiering, key-card, financial or records-management systems.
• Experience preparing reports, spreadsheets, reconciliations and financial analyses, and customer-service experience.
• Preferred: PeopleSoft Finance, Cashnet or similar systems; collections, student-account, sponsor-billing, loan-administration or cashiering experience; two or more years of accounting coursework; higher-education or government experience; supervisory or training experience.

Required skills

• Microsoft Word and Excel, and ability to use integrated electronic financial, cashiering, key-card or records-management systems.
• Knowledge of GAAP and of regulations such as FERPA and CSU executive orders.
• Ability to reconcile accounts, run queries and reports, and communicate clearly and professionally.

What we offer

• Anticipated starting salary of up to $4,570 per month (range $4,570-$6,658).
• Medical, dental and vision plans, CalPERS membership, sick and vacation time and 15 paid holidays.
• Eligibility for the fee waiver education program.

Applications close October 14, 2026 and require a resume, a cover letter and three professional references.